Ben Bartlett

Trust and Safety at Sign Up

Redesigning our sign up flow increased customer satisfaction score by 45% and eased user distrust in the platform.

Redesigning our notifications reduced user distraction and improved retention.

This redesign reduced our bounce rate by 60% and improved our click-through-rate by 23%.

Identifying spaces that make situational awareness difficult.

Teaching flood resiliency in a Brooklyn community.

Making bike messengers more adaptable to weather.